Return Policy

At AtoZStore.pk, we strive to ensure your complete satisfaction with every purchase. However, we understand that there may be instances where you need to return a product. Our return policy is designed to be simple, transparent, and hassle-free.

7-Day Return Policy:

We offer a 7-day return policy, starting from the date of delivery, for most products purchased from AtoZStore.pk. If for any reason you are not satisfied with your purchase within this period, you may return it for a refund or exchange, subject to the terms and conditions outlined below.

Conditions for Returns:

1. Original Packaging: Items must be returned in their original packaging, including all accessories, manuals, and documentation.
2. Unused and Undamaged: Returned items must be unused, undamaged, and in the same condition as when you received them. Any signs of use, wear and tear, or damage may result in the rejection of the return.
3. Proof of Purchase: A valid proof of purchase, such as the order confirmation or receipt, is required for all returns.

Non-Returnable Items:

Certain products are not eligible for return due to hygiene reasons or manufacturer restrictions. These may include but are not limited to:

• Personal care products (e.g., skincare, cosmetics, grooming products)
• Undergarments and intimate apparel
• Consumable items (e.g., food, beverages)
• Customized or personalized items
• Items marked as non-returnable on their product page

Return Process:

To initiate a return, please follow these steps:

1. Contact Us: Get in touch with our customer service team within 30 days of delivery to request a return authorization. You can reach us via email, phone, or through our website’s contact form.
2. Return Authorization: Once your return request is approved, you will receive a return authorization number along with instructions on how to proceed.
3. Packaging: Pack the item securely in its original packaging, ensuring it is adequately protected during transit.
4. Shipping: You are responsible for shipping the item back to us. We recommend using a trackable shipping method and purchasing shipping insurance to safeguard against any loss or damage during transit.
5. Inspection and Processing: Upon receiving the returned item, our team will inspect it to ensure it meets the return conditions. Once approved, we will process your refund or exchange accordingly.

Refund and Exchange:

Refunds will be issued to the original payment method used for the purchase within a reasonable timeframe. Please note that shipping charges are non-refundable, and any return shipping costs incurred will be deducted from your refund unless the return is due to our error.

If you opt for an exchange, we will endeavor to fulfill your request based on product availability. If the desired item is out of stock, we will issue a refund instead.

Contact Us:

If you have any questions or concerns about our return policy or need assistance with a return, please don’t hesitate to contact our customer service team. We are here to help and ensure your shopping experience with AtoZStore.pk is nothing short of excellent.